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1. Do I have to live in Rock Island to sign up for Rock Island Parks & Recreation programs?

No, anyone can register for our programs. Rock Island Fitness & Activity Center members receive a discount on most fitness classes.

2. Will the program be held today, since the weather is questionable?

To check the status of a sports, recreation program or event due to inclement weather, please call (309) 732-RAIN as it is updated with changes or cancellations due to weather.

3. What is the fee if I want to only participate in a land or water aerobics class a few times a session?

The drop in fee for land or water aerobics class is $4.00. On classes that are full for the session we do not allow anyone to drop in.

4. Can I sign up for a fitness class after the session has begun and do I still pay the full price?

The fitness classes will be pro-rated after the third week has been completed. After the third week then the class is pro-rated by day.

5. What is your refund policy for programs?

Refunds will not be issued for programs that have begun, trips or workshops unless the spot can be filled from a waiting list. A $5.00 service charge will be deducted to defray clerical and administrative costs. Processing of refunds takes approximately 15 to 30 days.

6. When do I need to register by?

Most sports programs have a designated registration deadline so that teams, coaches and supplies may be arranged. After the registration deadline a $5.00 late fee may be charged if there is still available space. To avoid cancelled classes due to low enrollment, recreation programs should be registered for at least one week in advance.

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1. U.S. Treasury Criteria and Guidelines for spending ARPA dollars?

• Public Health Funding
  • Examples: Vaccinations and testing; capital investments and improvements to public facilities that respond to COVID-19 public health; mental health services; community violence intervention programs
• Negative Economic Impacts
  • Examples: affordable housing; childcare assistance; industry assistance; placemaking
• Premium Pay for Essential Workers
  • Example: Public sector employees such as police and fire
• Water, Sewer, and Broadband Infrastructure
  • Examples: Wastewater treatment; lead remediation; drinking water treatment; sewer infrastructure; broadband expansion
• Lost Public Sector Revenue/Revenue Replacement
  • Broad flexibility and minimal restrictions; cannot be used towards pension liabilities, debt service, rainy day

2. What Can These Funds Be Used For?

Eligible Uses Based on Six Objectives

• Support public health response efforts.
• Address negative economic impacts.
• Provide premium pay to essential workers.
• Replace lost public sector revenue.
• Investments in water and sewer infrastructure.
• Investments in broadband infrastructure.

3. What Can’t These Funds Be Used For?

Ineligible Uses

• To offset new tax cuts.
• Pension fund contributions.
• Funding outstanding debt.
• Funding legal settlements or judgements.
• Deposits to rainy day funds or financial reserves.
• Infrastructure spending not allowed in the ARPA.
• Premium pay for non-essential workers.

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1. Where do I find available commercial sites and buildings?

You may view available industrial and commercial sites by clicking on the link. 

Available Sites & Buildings

2. How can I tell if the property I want to buy has environmental contamination?

The City has access to local and State databases of properties with known environmental issues. To get more information call (309) 732-2920.

3. How do I get my business site included in the list of available sites for development in the City of Rock Island?

Call (309) 732-2920 for more information on adding your site to the City database of available sites.

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1. What are Citizen of the Year Awards?

Each year, people in the community have an opportunity to submit a nomination for Rock Island residents who have made selfless contributions of service to the community. There are seven categories available for nomination, Business, Professional, Organization, Education, Individual, City Employee, and Youth. An eighth category, Honorary Citizen is available for nomination for someone that does not live in Rock Island, but has contributed to our community. Citizen of the Year

2. Is there a standard nomination form and who do I submit a nomination to for Citizen of the Year?

Each spring, nomination forms are posted on this website for the current year of the awards with a deadline. Nomination forms are also available in the City Clerk's office. You may submit your nominations by fax, email, or mail to the City Clerk at City Hall, 1528 Third Avenue, Rock Island, IL 61201.

3. Who selects the Citizens of the Year?

The Rock Island Citizen of the Year Committee selects the winners each year. The committee is composed of the winners from the previous year, along with two Council representatives (co-chairs), the City Clerk, and a representative from the Labor Day Parade Committee. The committee reviews all of the nominations and interviews each nominee prior to choosing the winners.

4. Has the City of Rock Island received environmental awards?

Yes, in 2008, the City was honored with the Environmental Hero Award for the City's forward-looking green initiatives. Also in 2008, the City received the Radish Award for initiatives that represent environmental stewardship and leadership. Please visit the link below to view all awards. Awards

5. What types of awards has the City of Rock Island received?

The City has received numerous awards for the community including the arts, quality of Life, downtown revitalization, environmental and historic preservation. For a complete list of the awards, please visit the link below. Awards

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1. I'm not sure what City Board or Commission that I would like to serve on, is there a list of boards and commissions?

Yes, the City has numerous boards and commissions. Please view the link below. Boards & Commissions

2. I am interested in applying to serve on a City Board or Commission, is there a standard application that I can complete?

Yes, please visit the Government section of this website for an application. Boards & Commission Application

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1. Do I have to hire a licensed contractor to do work on my own home?

No, not if it is the owner’s primary residency. A homeowner who owns and occupies the house may do any or all work—building, plumbing, mechanical (heating and cooling), and electrical (except installation and medication of electrical service – this must be done by a licensed electrical contractor under permit). If the home owner and their agents are not sure of their abilities to do any or all of the work, it is recommended that they hire a licensed professional. Licensed trade contractors provide some assurance that they have adequate knowledge and training in the field(s) of their specialty.

Please Note: Properties in which the owner does not occupy/live in the home requires licensed contractors. Any work done by renters, landlords, their employees, or other persons who do not own and occupy the home must have an appropriate license or hire a licensed contractor.

2. How am I protected as a homeowner hiring a contractor?

Make sure the contractor gets a building permit and that home owner has a written contract with them. City of Rock Island requires all contractors to register with the Inspection Division and provide proof of liability insurance when they pull a permit. We do this to protect the homeowner in case a contractor or their employee would be injured on the homeowner's property. Please remember if the contractor does not get a permit, the applicant could be held liable if they are injured, and they will receive no inspections to insure the work was done according to code. The State of Illinois has a Home Repair and Remodeling Act that requires contractors to provide a written contract.

3. Do I have to bring an older home up to current codes when remodeling?

Only the newly remodeled portion must meet the current codes unless the remodel creates a hazard for the existing building, such as overloading an existing beam.

4. What if I've made an alteration to my home without pulling a permit?

Penalties can be levied for those who simply refuse to comply with the law and the City may seek penalties through the MUNICES Administrative Hearing procedure. The Inspection Division would rather see a building conform to the code than to punish a homeowner. If a homeowner discovers that they did not obtain a permit when required, they do not necessarily have to tear down and start over. They should contact the Inspection Division and apply for a permit. If the alteration can meet the applicable codes, it will be approved. Our inspectors won’t necessarily approve something they cannot see and may require small sections of wall or roof covering be removed to verify that the construction meets the code. We also do not guarantee that some changes won’t need to be made, and some may not be easy to accomplish.

5. What if I need a permit extension?

Any permit holder holding an unexpired permit shall have the right to apply for an extension of the time allowed to work under an existing permit so long as the request is submitted in writing to the Building Official and so long as good and satisfactory reasons for the request are provided. The Building Official may then extend the permit for a period not exceeding 180 days if there is reasonable cause.

6. Why would a Stop Work Order be issued?

Whenever the Building Official finds that any work regulated by the City Ordinance and adopted Building Codes is being performed in a manner contrary to the provisions of the codes or dangerous or unsafe, the Building Official is authorized to issue a Stop Work Order.

**Some examples may be failure to register as a Contractor, failure to as pull a permit as required, or performing work for which the original permit was not approved or change the project scope without seeking approval from the Building Official.**

The stop work order shall be in writing and shall be given to the owner of the property involved, or to the owner's agent, or to the person doing the work. Upon issuance of a stop work order, the cited work shall immediately cease. The stop work order shall state the reason for the order, and the conditions under which the cited work will be permitted to resume.

Any person who shall continue any work after having been served with a stop work order, except such work as that person is directed to perform to remove a violation or unsafe condition, shall be subject to penalties as prescribed by law.

7. Can the City waive a code requirement?

No, codes cannot be waived. However, if an alternate way of building something is proposed and will provide the same degree of safety as what the code require, it may be approved as an alternate method by the Chief Building Official.

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1. How do I obtain a copy of my birth certificate, marriage license, death certificate or information regarding property taxes, traffic fines or court dates?

You may contact Rock Island County at (309) 786-4451, located at 1504 Third Avenue, Rock Island, IL 61201.

2. Where can I register to vote or obtain an absentee ballot?

You may contact Rock Island County at (309) 786-4451.

3. How can I obtain a copy of a specific ordinance or is there an ordinance regarding...?

Please contact the City Clerk's Office at (309) 732-2010. If the ordinance is in the Municipal Code, it can be accessed in the Government section on this website. Code of Ordinances

4. How do I obtain a copy of a police, fire or inspection report, and how long do I have to wait?

To obtain a copy of a police, fire or inspection report, requests must be made in writing and requests by mail, personal delivery, fax, email or other means are accepted. All requests shall be submitted to the office of the City Clerk, located on First floor, City Hall,1528 Third Avenue, Rock Island, IL 61201. It may take up to five business days to obtain the report. Freedom of Information Act

5. How do I address the Council at a Council meeting, or speak on an item on the printed Agenda?

To speak on an item already on the printed Agenda, simply let the mayor, an alderman, or the city clerk know that you are there to speak on a specific item, and you will be called on when that item is being discussed. To speak on a topic not on the printed Agenda, a sign-in sheet is available at the entrance to Council Chambers, where you are asked to write your name, address, and the topic on which you wish to address. You will be called on during the "Other Business" portion of the meeting. You are asked to limit your comments to five minutes.

City Council

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1. Who is my alderman?

Please contact the City Clerk's office at 732-2010 or visit the Government section of this website.

Council Members

2. When is the next City Council meeting, and where is Council Chambers located?

City Council meetings begin at 6:45 pm on the third floor in City Council Chambers, which is located at City Hall, 1528 Third Avenue, Rock Island, IL For the meeting schedule, please view "Mark Your Calendar" on the homepage of this website. Mark Your Calendar

3. How can I contact my alderman?

You may call, email or write a letter to your alderman. Please refer to the Goverment section of this website for City Council contact information.

Council Members

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1. How can I contact the City Manager?

You may contact the City Manager at (309) 732-2012 or via email. View the link below for more information City Manager

2. How do I place an item on the Agenda?

To place an item on the Agenda, contact the Office of the City Manager at (309) 732-2012. Items appearing on the Agenda receive prior approval by the City Manager. The City Council cannot take action on items that are not listed on the printed agenda. City Manager

3. Who do I contact if I need to complain or compliment the City on services, an employee or a department?

Please contact the department directly on this website under City Services or contact the City Manager at (309) 732-2012. You may also write a letter to the City Manager at City Hall, 1528 Third Avenue, Rock Island, IL 61201. City Departments

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1. Is the contractor registration fee pro-rated?

No. If you register at the end of the registration term the required fee will be the same as if you had registered in the beginning of the term.

2. Are there consequences of not obtaining the required Contractor Registration and permits?

Obtaining permits and being registered with the City of Rock Island as required is the responsibility of the contractor and failure to do so will result in legal action resulting in a maximum $500 per day penalty through the Administrative Hearing process also known as MUNICES.

3. Can I pull a roofing permit if I am registered as a General Contractor?

Only if you have submitted a copy of your State of Illinois Roofing License Certificate. The State Roofing License is required. If you would like to test for your State of Illinois Roofing License, please contact:
Illinois Department of Professional Regulation
320 W Washington Street
Springfield, IL 62786
(217) 785-0800
http://www.idfpr.com/dpr/who/roof.asp

4. If a company has multiple divisions, does each division need to register separately?

Yes. If a company has multiple divisions, for example, plumbing, heating, and electrical, then registrations must be submitted separately and each trade permit must be applied for separately, (even if for the same project location).

5. Who is responsible for ensuring all subcontractors have the proper credentials?

The Permit Applicant has the responsibility of contracting with properly-credentialed subcontractors.

6. What is the difference between a License and a Registration?

A License shows that a person has met certain criteria, such as testing and experience in order to perform a trade. A License is sometimes required for Registration purposes.

A Registration is only the duty to register, providing identification information, and to keep within the required Ordinance requirements in order to perform work.

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1. Can the City assist me in finding how many potential customers are within my trade area?

The City has access to services which identify customers by age, income, and gender living within a specified distance from any location.

2. If I am interested in starting a business in Rock Island; can the City help me determine how many similar businesses are located in Rock Island and the Quad Cities?

The City has access to information regarding the number of employers in many business categories and within a specified distance of any location in Rock Island.

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1. How many city departments are there?

There are nine city departments. Economic Development, Inspections, and Planning and Redevelopment are divisions that make up the Community Economic Development Department. City Departments

2. What are the city departments?

There are nine city departments. They are: Community Economic Development, Finance, Fire Department, Human Resources, Library, Martin Luther King Jr. Community Center, Parks and Recreation, Police, and Public Works. Economic Development, Inspections, and Planning and Redevelopment are divisions that make up the Community Economic Development Department. City Departments

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1. What is the sales tax in Rock Island?

State sales tax in Illinois is assessed on three categories. State Sales Tax

2. How do I sign up for water service?

All property owners must sign up for water and sewer services at City Hall. Sign up for water and sewer services

3. Can I pay my water bill online?

Yes, please pay through eRock.

4. Can I make payment arrangements for my water bill?

Property owners can come to the Finance Department in City Hall to make payment arrangements as soon as the bill is received. We can negotiate a payment plan to fit your finances. Don' wait until you get a shut-off notice!

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1. Can residents still burn leaves?

The burning of leaves and rubbish is prohibited in Rock Island at all times. Recreational fires are permitted when conducted within the guidelines found within this website.

2. Where do I call if I have a question about my ambulance bill?

Call Professional Billing at their toll free phone number: (877) 482-2461.

3. How can I get a copy of a fire report?

Fire reports can be obtained through City Hall by contacting the City Clerk and filling out a Freedom of Information request. Freedom of Information Act

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1. What is the age requirement to use the Fitness Room?

You must be 14 years old to use the Fitness Room. 

2. At what age can my child come to the Fitness Center without an adult?

Any member 10 years and older is allowed in the Fitness Center without an adult. 

3. Is it allowed to have children in the pool with water wings on their arms?

No. Water wings are not allowed due to the fact that they constrict arm movement or may deflate. RIFAC provides swim belts for children that go on their backs and help them stay afloat.

4. Can the Jungle Room be used by anyone?

The Jungle Room is designed for children 10 years and younger. Anyone under 6 years of age will need adult (18 years or older) supervision.

5. Do you provide towels?

Towels are provided for those members who have rented a kit locker. Other members or participants may rent a towel for $.50

6. What is the cost to have my child in babysitting?

It is $1.00/hour per child. You can purchase a punch card at either $5, $10, or $15. Each punch equals half hour per child. Children from newborn up to age 8 are accepted, and parents must stay on the premises to use this service.

7. How can my business sponsor an event, program, or facility?

The Rock Island Parks & Recreation has flexible options that offer opportunities for any size of business to connect with their target market. Opportunities for businesses to sponsor range in price from $100 and up including small sponsorships like candy donation at Fright Night, to mid range sponsorships such as a concert at Schwiebert Riverfront Park, a soccer jersey sponsorship, Red, White & Boom, or signage at Whitewater Junction or the Sports Complex. Businesses can choose a sponsorship that fits their marketing goals.

More Details

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1. What is the Freedom of Information Act?

The Freedom of Information Act (FOIA) is a state statute that provides the public the right to access government documents and records. The law provides that a person can ask the public body for a copy of its records on a specific subject and the public body must provide those records, unless there is an exemption in the statute that protects those records from disclosure. Freedom of Information Act

2. Who can file a Freedom of Information request?

Any person, group, association, corporation, firm, partnership or organization has the right to file a Freedom of Information request to any state or local public body, including any city, township or county office. Freedom of Information Act

3. How do I submit a request for information, and what information do I include on my request?

Requests for records from the Police Department must be submitted in writing, by email, mail or any other means to the Rock Island Police Department, 1212 5th Avenue, Rock Island IL 61201. All other requests for information/records must be submitted in writing, by email, mail or any other means to the Office of the City Clerk at City Hall, 1528 Third Avenue, Rock Island, IL 61201. For convenience, a Freedom of Information request form is available on this website, but it is not required. Please include your name, address, and phone number on your request, and the information/records that you are requesting.

Freedom of Information Act

4. Is there a fee for the requested information?

No fee will be assessed for the first 50 pages of black and white, letter or legal sized copies. A fee of 15 cents is charged for any additional pages, color copies, and abnormal size copies. There is a fee of $1 for information placed on a CD or DVD. There is a charge for information placed on a flash drive. Illinois Crash Reports carry a fee of $5.00.

Freedom of Information Act

5. How long do I have to wait to receive the requested information, who will notify me, and where do I go to pick up the requested information?

The Freedom of Information Act allows five business days (not including the day of receipt of the request) to respond. Responses to FOIA requests may be emailed to you upon request. Otherwise, you will be notified by the Rock Island Police Department or the Office of the City Clerk when the information is ready.  You will be instructed where and how to pick up your FOIA response.

Freedom of Information Act

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1. Do you sell gift certificates?

Yes, we sell gift certificates for golf, merchandise, and golf lessons. They are available at either pro shop, or can be purchased at the Parks and Recreation office.

2. How far in advance are tee times allowed?

We take reservations one week in advance for all of our open tee times. Groups and outings may make times further in advance by contracting an outing and providing us with a deposit. Contact the Golf Services Manager for more details.

3. How old do you have to be to rent a cart?

You must be 18 years of age with a valid driver’s license to rent a cart. You may not drive a cart unless you qualify to rent one. Golf Cart Rules

4. What is the difference between cart path only and the 90 degree rule with carts?

“Cart path only” means you may not take the carts off the cart path at any time. The “90 degree rule” allows you to drive to a point even with your ball on the path, and take the cart 90 degrees to your ball and directly back to the path. Golf Rules

5. Where can I find information about the kid’s golf programming?

The Sticks for Kids programming is listed in the Summer Brochure, along with classes, times, and registration fees. You can also contact either the Golf Services Manager or the Park and Recreation office for more information.

6. What is your dress code for the golf courses and driving range?

Appropriate shirts and shoes must be worn at all times. Shirts should extend to the waist. Sleeveless shirts are allowed as long as the sleeve areas are finished and not torn out. No bathing suits or tops will be allowed. No item of clothing should have any profanity or offensive slogans, logos, pictures, or content. Golf shoes or flat bottom tennis shoes only; soft spikes mandatory.
Golf Rules

7. Where can I find information about the kid’s golf programming?

We offer a range of children's golf programming including lessons, leagues, and clinics.
The Saukie Junior League is held Fridays in June and July. Junior Lessons are held at the Highland Springs Driving Range throughout the season. Finally, our Golf Services Manager is available to provide golf clinics for day camps, youth groups, or others.
Contact Todd Winter, Golf Services Manager at 309-732-2277 for more information. Golf Services Manager

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1. Does the City offer a Recycling Program?

The City of Rock Island offers a Curbside Recycling Subscription Program which any Rock Island citizen or business may join. Curbside Recycling Subscription Program

2. Does the City own hybrid vehicles?

In January 2008, the City purchased 24 new, fuel efficient hybrid vehicles. Hybrid Vehicles

3. Is there a place in the City to charge an electric vehicle?

There are two electric vehicle charging stations located on the first floor of the parking ramp. The parking spaces are reserved for electric vehicle (EV) parking only. There is no cost to charge your vehicle but there is a $.25 per hour cost to park your vehicle in the metered parking space.

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1. Which buildings are Rock Island Landmarks?

You can find a listing of Rock Island Landmarks by visiting the online Rock Island Historic Structures Inventory database and selecting “Landmark” under the Category/Designation drop down menu. The homes in Highland Park Historic District are also treated like Rock Island Landmarks. Fortunately, hundreds of other Rock Island buildings are featured in this inventory, which includes constructions dates, architectural descriptions, historical narratives and locations. Rock Island Architectural Resources Inventory

2. What exterior alterations on Rock Island Landmarks are reviewed by the Preservation Commission?

A Certificate of Appropriateness is required for any construction, alteration, demolition, repair or relocation that affects the exterior appearance of any Rock Island Landmark or a property within Highland Park Historic District. Exterior building and property elements reviewed are numerous and described in detail. Certificate of Appropriateness

3. Are the properties in Broadway Historic District reviewed by the Rock Island Preservation Commission?

Only a couple of dozen Broadway structures that are also Rock Island Landmarks receive review by the Preservation Commission. While historic preservation is recommended on all buildings in this National Register listed historic district, it is not required when private funds are utilized. Broadway Historic District

4. Where can I pick up the Rock Island history and architecture tour booklets?

All in-print and out-of-print architectural and historical booklets, plans and publications printed by the Rock Island Preservation Commission and City of Rock Island are available to download for free from the City’s website. Hard copies of many of those publications can be found at the Rock Island Public Library, 401 19th Street; Rock Island City Hall (second floor), 1528 3rd Avenue and the Centennial Bridge Visitor Center, 201 15th Street. All the tour booklets are free, but copy charges for the larger planning publications apply. Tours & Publications

5. How can I learn about the people who built or lived in my house?

The Preservation Commission has created a publication called “The Roots of Your House” that will assist with local research. The Roots of Your House

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1. What programs does the City of Rock Island offer?

The City offers the Housing Rehabilitation Program, the New Construction Tax Incentives Program and the H.O.M.E. Program. More information for each program can be found on our website.

Housing Programs

2. How do I apply for the City's Housing programs?

There is a waiting list application for the Housing Rehabilitation Program. In order to be placed on the waiting list, you may call the Housing & Loan Program Officer at (309) 732-2907. The Emergency Loan Program is administered on a case-by-case basis by contacting the Housing & Loan Program Officer at (309) 732-2907. Housing Programs

Housing Programs

3. How do I qualify for the City's Housing programs?

Eligibility varies depending on the Program you are applying for. Please contact the Housing & Loan Program Officer at (309) 732-2907 for more information.

Income and Household size

4. My house needs siding and windows. Is there a program for that?

The City of Rock Island at its sole discretion will determine the eligible items upon inspection of the home. These items may include but does not guarantee any of the following:

• Repair or replacement of principal fixtures and components;
• Water and energy efficiency improvements;
• Repair or replacement of connection of residential water or local sewer lines; and
• Improvements to remedy barriers that restrict the mobility and accessibility of elderly or disabled persons.

The Program is structured to target needs, rather than wants. However, siding and windows are generally not found to meet the criteria for replacement under this Program.

Housing Programs

5. My house needs interior work done-bathroom plumbing, electrical work, and painting. Is there a program for that?

The City of Rock Island at its sole discretion will determine the eligible items upon inspection of the home. These items may include but does not guarantee any of the following:

• Repair or replacement of principal fixtures and components;
• Water and energy efficiency improvements;
• Repair or replacement of connection of residential water or local sewer lines; and
• Improvements to remedy barriers that restrict the mobility and accessibility of elderly or disabled persons.

The Program is structured to target needs, rather than wants. Functional items that only exhibit normal wear and tear will not be replaced and items considered luxury improvements are not eligible under the Program. The City will make its best effort to determine the item or items that require the most vital attention and will make its best effort to assist its residents to the best of its ability.

Housing Programs

6. I have a rental property that needs repairs. What is available for non-owner occupied properties?

At this time, there are no programs to assist with repairs for rental properties.

Housing Programs

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1. Is my property in a Tax Increment Finance district (TIF)?

Please view the TIF District map to see if your property is located within a TIF district.

Rock Island Resident Information Map

2. Is my property in an Enterprise Zone (EZ)?

Please view the Enterprise Zone map.

Rock Island Resident Information Map

3. How do I get an Enterprise Zone application?

Forms are available on City Web site or by calling (309) 732-2920.

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1. How do I obtain information on my lot dimensions?

The City can copy printed information from County Parcel Maps. Or you can get the information directly from the Rock Island G.I.S. Department.

2. Can the City locate my property lines?

No, you must hire a surveyor.

3. How accurate are the maps in displaying the features on them?

The maps are a visual representation of data and are not survey accurate. They should be used as a tool which displays spatial information in the form of features and symbology.

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1. How do I contact or make an appointment with the Mayor?

Please contact the Mayor's Office at (309) 732-2012 and explain what the appointment is in reference to. You may also write a letter to the Mayor at 1528 Third Avenue, Rock Island, IL 61201 explaining why you wish to speak with him.

2. What are the office hours for the Mayor?

The Mayor is a part-time position, however the office is staffed from 8:00 am to 5:00 pm, Monday through Friday.

3. What is the process for inviting the Mayor to speak at a special event?

You may e-mail the Mayor, write a letter to the Mayor or call the Mayor's Office at (309) 732-2012. Please state the details of the event. You may refer to the Government section of this website for contact information.

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1. How do I organize a neighborhood association?

The idea to form a neighborhood association can start with just a few people. Neighborhood Partners has on-line tips about how to identify and organize your neighborhood. Identify & Organize Your Neighborhood

2. How are the boundaries formed for Rock Island neighborhoods?

Contiguous geography tends to be an overriding factor in how neighborhood boundaries are formed in Rock Island. Size can range from 50 to 700 or more households. Most neighborhoods are built around common themes or physical characteristics. Boundaries for identified neighborhoods can also emerge and change as new neighborhood associations are founded. Neighborhoods

3. How do I reach neighborhood leaders?

The Rock Island Planning & Redevelopment Division maintains a current list of neighborhood association contact information. Request it through email or by phone. Planning & Redevelopment Division

4. What is the difference between a neighborhood association, neighborhood watch and a block club?

Neighborhood associations are independent, neighborhood-based organizations with their own structure and officers and often represent hundreds of households. Neighborhood watches are organized by the Community Caring Conference with the specific purpose of preventing crime. Block clubs, networked as part of a larger system under the Community Caring Conference’s structure, are small groups of neighbors who socialize and work together on localized issues.

5. How can I get involved in Rock Island neighborhoods?

You can join an active neighborhood association, neighborhood watch or block club in your vicinity. You can form your own neighborhood group. You can be involved with a Neighborhood Partners task force that works on joint neighborhood issues. Neighborhood Partners

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1. Where can I go for general business assistance?

Illinois law requires that individuals conducting or transacting a business under any name other than the real names of the owners must file an Assumed Name Certificate with the County Clerk in the county in which business is located. If the business will be incorporated, a corporation, or an LLC, file with the Illinois Secretary of State, not the County Clerk.

Rock Island County Clerk: (309) 558-3569.
Illinois Secretary of State Department of Business Services: (217) 782-6961
Retail tax information, City Finance Department: (309) 732-2000

A Special Use Permit for businesses that are located out of your home may be required. Please contact the City of Rock Island Zoning Department at (309) 732-2900 for more information.

A Change of Occupancy Certificate for any structures that will be used for a purpose other than that which it was originally constructed may be required. Please contact the Building Department at (309) 732-2910 for more information.

A Food Service License is required to operate any food and beverage establishment. Please contact the Health Inspector for more information (309) 732-2910.

For all other business licensing and permit related questions please contact the City Clerk at (309) 732-2010.

2. Do I need a permit for my business sign?

You might. It depends on several factors, such as the type of sign and the specific location of your business. For example, if your sign is free-standing or electrical, it would be a different situation than simply having a wooden sign attached to the face of the building. The best thing to do is call the Zoning Department at (309) 732-2900 and discuss your particular situation with a Zoning Official. Permits from the Building Department may also be required.

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1. Can I go on a Police Ride Along?

Yes, City of Rock Island residents, at least 18 years of age, or college students enrolled in a Law Enforcement curriculum are invited to ride along with one of our police officers. Persons wishing to participate must complete a ride along request form. request form

2. How can I obtain information on Sex Offenders in my neighborhood?

The Illinois State Police provides an online listing of sex offenders required to register in the State of Illinois. The database is updated daily and allows searching by name, city, county and zip code. Illinois State Police

3. Does the City of Rock Island have a curfew ordinance?

Yes, City Ordinance (Chapter 10, Section 10-59) curfew for residents 16 years of age and younger is enforced by the City. Minors may not be in any public assembly, building or street after curfew hours unless accompanied by an adult. The curfew hours extend from: Sunday through Thursday 11:00 pm to 6:00 am Friday and Saturday 12:00 a.m. to 6:00 a.m.

City Ordinance

4. How can I obtain a copy of a crash report?

It's quick and easy.  For a $13.00 fee you can obtain a copy of your crash report easier than ever.  No need to wait in line or return to the county where the accident occurred. Simply go to BuyCrash.com and enter the required information.  You'll be able to view, download and print your report.  

If you need further assistance you may contact the Traffic Records office at 732-2523 between 7:45 am and 4:00 pm Monday - Friday.

5. How can I determine if someone is currently in Jail?

We transfer all of our arrestees to the Rock Island County Jail. You will need to call the Rock Island County Jail at (309) 558-3436 to determine if a person is incarcerated and the amount of their bond. Rock Island County

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1. How does the city determine who is the owner of a property?

The city determines the property owner by searching the public records of the Rock Island County Recorder of Deeds.

2. What happens if I sold the property but did not record the sale with the County?

The city does not recognize unrecorded deeds and will pursue the owner according to the public record. It is the owner’s responsibility to insure the recording of the new deed.

3. Does the County take ownership of my property if I stop paying taxes on it?

No. The fact that you stop paying taxes on your property does not mean the County, or any other party, automatically takes ownership of it. The property could eventually be sold for back taxes, but this takes at least two years from the date the taxes became delinquent.

4. Who is legally responsible for my property if I stop paying taxes on it?

You are legally responsible for the property until it is formally transferred to another party and the transaction is recorded with the Rock Island County Recorder of Deeds. City ordinances also require owners to maintain their property and keep their building secured

5. What is an inoperable vehicle?

According to Chapter 9 of the City Ordinance an inoperable vehicle is defined as: “Inoperable Motor Vehicle : A vehicle from which the engine, wheels or other essential parts have been removed, or on which the engine, wheels or other parts have been altered, damaged or otherwise so treated that the vehicle is incapable of being driven under its own power for a period of at least seven (7) days. Inoperable motor vehicle shall not include: 1) a motor vehicle which has been rendered temporarily incapable of being driven under its own power in order to perform ordinary service or repair operations, 2) any motor vehicle that is kept concealed within a building when not in use, or 3) a motor vehicle on the premises of a place of business engaged in repairing, wrecking or junking of motor vehicles where properly zoned."

6. How tall must grass and weeds be before I can report it?

According to chapter 13 of the City of Rock Island Ordinance, the grass must be 10” in height.

7. What if I need to store scrap lumber or salvage materials?

This does not mean that you cannot keep old car parts, scrap lumber, salvage materials, or
other equipment. What is does mean is that these types of materials cannot be stored in
the yard. As long as the items are stored in a shed, garage or other enclosed space, there
is no violation.

8. What if my neighbor's trees have branches that are growing over my property line?

This is a civil issue that should be taken up with the neighbor. If the issue cannot be resolved personally, it is advisable to contact an attorney.

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1. How do I get information on the public access channel at the City of Rock Island?

The City of Rock Island controls programming on the public access channel. There is no charge with this service. Space is limited so preference is given to City of Rock Island and the Rock Island School District. To be eligible to broadcast on this channel, an organization must be non-profit as established under laws of the United States and be Rock Island based or publicizing an event to take place within the City of Rock Island. An application must be submitted to the Human Resources Department and certain rules apply.

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1. What are the Quad Cities?

The Quad Cities area consists of Rock Island, Moline and East Moline in Illinois, and Davenport and Bettendorf on the Iowa side of the river. About Rock Island

2. Where is the Quad Cities?

The Quad Cities is located on the bend of the Mississippi where "the river runs east and west," and is made up of several close-knit municipalities in eastern Iowa and western Illinois. About Rock Island

3. What is the population of the Quad Cities?

The population of the Quad Cities is approaching 400,000. About Rock Island

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1. What economic development activities are occurring in Downtown Rock Island?

The City is working with the non-profit Development Association of Rock Island (DARI) to create a retail incubator at Second Avenue and 17th Street. The incubator will offer rental assistance to entrepreneurs who wish to set up a retail shop. For more information, contact the Development Association at (309) 788-6311.

2. What are the future development plans for Southwest Rock Island?

The City received a grant from the US Economic Development Administration to create a small lot business park with access from Ridgewood and Andalusia roads. Construction of the park, expected to begin in 2012, will include sustainable practices such as low-energy lighting, permeable paving and natural planting areas. Lot prices within the park will be based on the degree of sustainable features incorporated into building design.

3. What is planned for the large vacant lot on the east end of the former International Harvester property on the Rock Island-Moline border?

MetroLINK purchased the site for its $34 million, state-of-the-art maintenance facility. Construction of the 140,000-square-foot building will begin in 2012 and is expected to create 125 jobs. Design of the facility incorporates many sustainable features: a photovoltaic solar system to generate electricity; a geothermal heat pump system; a solar hot water system; a clean-water-recycle bus washer system; and a compressed natural gas fueling station.

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1. When will my garbage be picked up if there is a holiday?

The holiday collection schedule lists when garbage, recycling and yardwaste will be collected. Holiday Collection Schedule

2. When is the Free Leaf Collection Program?

The Free Leaf Collection Program is offered in the spring and fall. Free Leaf Collection

3. How do I dispose of items that cannot be collected with my garbage?

Rock Island residents may contact the Public Works Department to schedule a Special Pickup or use the Refuse and Yardwaste Drop-Off Center. Rock Island County residents may dispose of household hazardous materials at the Waste Commission of Scott County’s Household Hazardous Materials (HHS) facility. Refuse, Recycling & Yard Waste

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1. What happens if I rent a unit without a rental license to someone?

Obtaining a rental license is the responsibility of the property owner. Unlicensed rental property will result in legal action resulting in a maximum $500 per day penalty through the Administrative Hearing process also known as MUNICES.

2. Who do I call to find out if a property has a rental license?

Call the Inspection Division at (309) 732 7368.

3. Does an owner need a property agent?

Not if the owner resides in the City of Rock Island or within a reasonable distance so they may be able to maintain the property. Property owners who do not reside within a reasonable distance and are unable to maintain the property or respond to emergencies on the property are strongly advised to have a local agent. The local agent is designated by the owner and provides a contact person for the property, and the agent authorization must be on file in the Inspection Division.

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1. My family is from Rock Island; how can I learn more about them?

There are numerous library and online resources to pursue in learning about Rock Island people, business and places. Get your research launched by visiting our Resources & Helpful Links page. Resources & Helpful Links

2. How can I donate family photographs, documents or mementos that illustrate the history of Rock Island?

While the City has a long and proud tradition in historic preservation, the best places to donate your items are the Rock Island Public Library or the Rock Island County Historical Society Library and Museum so that your valuable item can be catalogued and shared with the public.

3. Where can I learn more about Rock Island’s history without buying a book?

The Rock Island Preservation Commission has a 44-page booklet featuring the history of Rock Island. Rock Island History

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1. What assistance does the City offer to entrepreneurs?

The City offers one-on-one counseling for small business start-ups. For an appointment please call (309) 732-2920.

2. Does the City offer financing for new businesses or expansion of existing businesses?

The City offers a low-interest loan program and a facade improvement rebate program for qualified applicants. Commercial/Industrial Revolving Loan Fund

3. Does the City have funding to help with energy efficient building renovations?

Enhanced incentives are available to businesses implementing energy saving upgrades. Sustainable Incentives

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1. Where can I park in downtown Rock Island?

There is designated unlimited free parking or two hour parking zones in the downtown. Metered spaces are also available in the Parking Ramp and City Parking Lot C. Downtown Parking Permits may be purchased to park vehicles in unreserved, unmetered spaces in the Parking Ramp, City Parking Lot C, Lot D, and Lot E on a first-come first-served basis. Parking

2. How do I request a change in traffic control or signage?

All requests for changes in traffic control and signage need to be submitted in writing to the City’s Traffic Engineering Committee. Traffic & Signage Change Request

3. What is the City's boulevard sign policy?

Temporary signs may be placed on City boulevards from 12 noon on Thursday to 8 a.m. the following Monday if no part of the sign is closer than five feet from the curb or edge of the roadway, the sign does not impede the use of a sidewalk, and the sign must not create a safety hazard. Boulevard Sign Policy

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1. What are the current Mississippi River levels in Rock Island?

The National Weather Service’s Advanced Hydrologic Prediction Service provides Mississippi River levels at Rock Island. The river forecasts take into account past precipitation and the precipitation amounts expected approximately 24 hours into the future from the forecast issuance time. Advanced Hydrologic Prediction Service

2. Are boat rentals available?

Sunset Marina does not offer any type of boat rental.

3. Is there a public boat launch?

Public boat launch ramps are available at the north end of Sunset Park.

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1. Who do I contact if I have questions about my water bill?

Please contact the Finance Department at 309-732-2000. Water/Sewer Bill Questions

2. What is the Water Service Repair Program and the Sewer Lateral Repair Program?

The City of Rock Island offers a Water Service Repair Program and a Sewer Lateral Repair Program that will protect property owners from the unexpected financial burden caused by a water service or sewer lateral repair. The Water Service Repair Program costs $5 per month and pays up to $12,000 for the repair or replacement of leaking water services. The Sewer Lateral repair Program costs $9 per month pays up to $12,000 for the repair or replacement of a failed sewer lateral. Repair Programs

3. What is the Rain Gardens for Rock Island Program?

The Rain Gardens for Rock Island Program will assist homeowners and businesses install proper rain gardens through financial assistance and advice. Rain Gardens for Rock Island

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1. What is the age requirement to come to Whitewater Junction?

Anyone ages 9 and older may come on their own. Anyone 8 and younger must have an adult with them.

2. Are toys and floatables allowed in the pool?

Toys are allowed based on staff approval.  Inflatables intended for use as a floatation device are not permitted.  All personal floatation devices (life jackets) must be U.S. Coast Guard approved.  

3. Do you have lockers at Whitewater Junction?

Yes, the lockers are located on the deck of the pool. There is a cost of $.25 each time you use one. We strongly suggest that the lockers are used. Whitewater Junction is not responsible for lost or stolen items.

4. What are the requirements to be able to use the slides?

All patrons 18 years and younger will be measured by staff upon entry.  Color coded wristbands will be administered by staff based on patron height. Any patron between 36" - 48" tall must wear a lifejacket provided by Whitewater Junction in order to use the body slide or tube slide.  

Patrons 48" and taller may ride the slides without lifejackets.  Patrons under 48" and less than 6 years of age may use the Red Slide.  Parent supervision is required for use of the Red Slide.

In order to use the Yellow Drop Slides, patrons must be able to swim two widths of the pool doing front crawl without stopping. 

5. Do you have a concession stand?

Yes, we have a diner. It is open the same hours as the pool. It carries a variety of different food such as, Hungry Hobo sandwiches, Happy Joe’s Pizza, hot dogs, chips, candy, ice cream and drinks.

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1. Does the City of Rock Island have Wi-Fi locations?

The City of Rock Island offers free wireless internet access at the following locations: City Hall, The District, all Libraries, Martin Luther King, Jr. Community Center, RIFAC, Douglas Park, Whitewater Junction and Sunset Marina.

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1. How do I register for DayTripper’s School Break Program or Camp Lots-o-Fun?

Register by calling or stopping by the Park Office. 732-7275. 4303 24th Street, Rock Island.
Your child must be registered before he/she is dropped off at camp. On-site registration is not accepted.
Day Tripper Program

2. What activities are planned for the DayTripper’s School Break Program or Camp Lots-o-Fun?

A weekly Parent Letter will be available that outlines the major activities that are planned for that week. You can find this at the Park and Recreation office or request to be added to the mailing list by calling (309) 732-7275. Day Tripper Program

3. Will the program be held today, since the weather is questionable?

To check the status, due to inclement weather, of sports, recreation program or event, please call (309) 732-RAIN as it is updated with changes or cancellations due to weather.

4. When do I need to register by?

Most sports programs have a registration deadline so that teams, coaches and supplies may be arranged. After the registration deadline a $5.00 late fee may be charged if there is still available space. To avoid cancelled classes due to low enrollment, recreation programs should be registered for at least one week in advance.

5. What if I register my child for swim lessons and do not put them in the right level?

On the first day of the session the instructors test the children to see if they are in the right level. If they are not, the instructor will move them either to the lower level or higher level.

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1. I want to put up a fence at my home. What are the City regulations?

Fences in residential zoning districts are allowed to be located up to the property line, except in the case of a corner lot of a street to a street, or a street to an alley. Fences in a front yard are only allowed to be 3 ½ feet in total height, while fences in a side or rear yard can be six feet in height. Smooth side of a fence must face towards your neighbor. For most cases a building permit is not required.

Code of Ordinances

2. I want to build a garage at my home. What are the City regulations?

There are different regulations for a detached garage compared to a garage attached to your residence. Basically, detached garages can be located in a side or rear yard. There are building setback, maximum height and building separation requirements identified in the ordinance. Attached garages have larger building setback requirements that vary depending on the zoning district you residence is located in. Check with zoning officials to learn what zoning district you are located in and what the building setbacks are.

Code of Ordinances

3. Can I operate a business out of my home?

Yes, with some qualifications as identified in the zoning ordinance. Some home businesses are allowed without a rezoning or other type of zoning action. These are minor businesses that no one comes to the property (other than the residents of the home), do not have any signs and also do not operate the business out of more than one room of the home or in a garage. Section 8.13B of the zoning ordinance identifies all the regulations for minor home occupations. Contact zoning officials about regulations for major home occupations.

Code of Ordinances

4. Can I park a boat, trailer or motor home at my home for an extended period of time?

Section 8.14H of the zoning ordinance identifies all the regulations for these type of vehicles and trailers. Typically they can be parked on an improved driveway in a side or rear yard for an extended period of time if the setback and separation requirements in the ordinance are met. Front yard parking is limited to an improved driveway and only for 24 hours twice in any consecutive seven day time period for loading and unloading only (these times must also be separated by at least a 30 hour time period).

Code of Ordinances